Please check our F.A.Q. for solutions to problems. If you cannot find a solution here, email us and we will help. We will update this page often with more questions and answers so check back often

How can I add a widget on my home screen?

  1. Go to the home screen (tap the home button on your phone)
  2. Make sure that the home screen has enough space to hold a 4x1, 4x2 or 4x3 widget
  3. Tap and hold on an empty space on your home screen until a popup menu appears
  4. Choose Widgets from the list or menu
  5. Locate the widget and select it (if this does not work, try dragging and dropping it no the home screen)
If the above method is not working, try the following:
  1. Open the Applications drawer
  2. Select the Widgets tab from the top (see image below)
  3. Find the widget, tap and hold, then drop it on your home screen

Time freezing problems

If the time is stuck/frozen after unlocking your phone, please check the following and email us if you need any more help.
  • Make sure you have the latest update installed
  • If you are using any task killers or similar applications (battery savers etc) that could be killing running tasks, exclude the application from getting automatically killed (or add the application to the 'white list')
  • Make sure that your phone is not running in a power saving or stamina mode
  • Make sure there is some free space on your internal storage
Huawei users: If you are using a Huawei device, add the application to the Protected apps list (this is done from system /phone settings, Power saving settings, Protected apps)

If you have checked the above and still have time-freezing problems please go to settings, Advanced settings and check the Stealth mode option. 

Widget does not work after an update

If the widget is not working after an update, remove and add the widget back on your home screen

Weather forecast is not accurate

This can be caused if there is no weather station close to your location for the selected weather provider. Make sure you have the latest version of the application and select a different weather provider. To change the weather provider read below.

How can I change the location displayed by the widget / application?

You can set your location manually or have the application update it automatically. 
To have your location automatically detected:
  • Go to settings > Weather & location settings and check the Use my location option
  • Make sure that the Use wireless networks option under phone settings > Location is checked
To set your location manually:
  • Go to settings > Weather & location settings
  • Un-check the Use my location option
  • Tap on Select weather location
  • Enter your location and search for it, the select it from the list of matching locations

How can I change the weather provider?

To change the weather provider go to settings (tap the minutes on the widget), select Weather & location settings and then Weather provider

The widget changes from daily to hourly forecast (or the opposite)

Widgets that display hourly and daily forecast have a hot spot at the lower right corner that changes from hourly to daily forecast and the opposite (from daily to hourly forecast) - you are probably tapping the hot spot by mistake.

How can I change the default language of the application?

To change the language do the following:
  1. Go to settings (tap the minutes on the widget)
  2. Select Advanced settings (the last option on the first section - 5th option)
  3. Select Language (the first option)
  4. Choose the language you want

The hour hot spot does not work / I want to set a custom alarm application

The application launches the default clock.alarm application when the hour hot spot is clicked (provided that you have not specified a custom application to be launched).

Check if you phone has a built-in alarm application (sometimes, it comes with the standard Clock application). If not, you can download any alarm application from the Google Play website. Then follow the steps below and let me know if you have any more problems.
  • Go to settings (tap the minutes)
  • Select Advanced settings
  • If the Default hour action option is not checked, check it, go back to the widget and test the hour hot spot again. If it does not work continue with the following steps
  • Go back to settings, Advanced settings
  • Un-check the Default hour action
  • Tap Select hour action and from the list of applications that pops up, select the desired alarm application

My location is not detected correctly (a different location is displayed)

Please make sure that your internet connection does not have any problems. If connecting to the Internet using with wifi, try using mobile data (or vice versa) and try detecting your location again. A problematic internet connection (bad modems, routers, switches or cables) may cause the wrong location to be detected. The same may happen with a bad cell Internet connection.

To check your location open the weather forecast application, select menu, then My location and refresh your location by tapping the refresh button on the top right.

Weather forecast is being displayed below the location

The forecast information comes from your calendar. It looks like your calendar application has the weather forecast option enabled and in this case, it adds weather forecast entries in your calendar - the application takes the next coming event (found in your calendar) and displays it no the widget and therefore you see this information on the widget. To fix this, open your calendar application, choose menu > Settings > Calendars and uncheck Weather (the exact menu text could vary depending on the calendar app you are using but it should be similar to this). 

The weather forecast does not update automatically

Please check if the Update only on wifi option (under Weather & location settings is checked). If it is, and you are connected to the Internet with mobile data, uncheck it and the problem will be fixed.

The language of the widget/application has changed to a foreign language - how can I change it back?

To change the language please do the following:
  1. Tap the minutes on the widget to go to settings.
  2. Select the 5th option from the top (Advanced settings)
  3. Select the 1st option from the top (Language)
  4. Choose the language you want from the list that will pop up
If you still cannot do that, reset the application. To reset the application do the following:
  1. Open phone settings
  2. Select Apps (or Applications)
  3. Location the application you want to reset and select it
  4. Tap on Clear data to reset the application

I have installed the application but I cannot find the widget/widgets

Please make sure that the application is installed on internal memory, not on the SD card and try again (if you still cannot find the widget, restart your device). 

How can I add two (or more) widgets that display a different location

Currently, this is possible only with the Transparent clock & weather application.  To do this, do the following:

  1. Add two widgets on your home screen. 
  2. Open the weather forecast page and add the locations you need.
  3. Go back to the home screen and tap the location on the widget - the location will change to the next one. Tap it again to cycle through the available locations.
Note that step 2 is optional. If the locations you need already exist, you should skip this step.

Use the procedure above to set the desired location for each widget. Note that if you delete a widget and add it back, you will have to set the location again using the procedure described above.

I am trying to download the application from Google Play but I get an error

Please make sure you have enough free storage/space and restart your device. If you still have a problem, reset Google Play (phone settings, manage apps, select Google Play, Clear data) and try again. This should fix the problem

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